Food e-commerce: which robotic solutions?

Online sales of consumer goods have grown significantly in recent years. This growth shows no signs of slowing down, and online shopping seems poised to become a permanent part of household consumption habits. The challenge? Major brands in each sector must set up new efficient logistics models all while ensuring no additional cost is passed on to the end customer.

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With growing demand, retailers are having to deal with increasing competition, as each brand is now offering a range of online services. To stand out and meet the growing demands of customers, it is essential to focus on:

Quality of services,
Enhanced lead times
Product availability
High flexibility with collection slots

The aim? To provide a faultless customer experience, we need to retain as many versatile and quality-conscious users as possible. These performance levers require appropriate logistics solutions, supported by automation designed for each type of platform.

To gain market share, a company must increase its territory and multiply its proximity points. However, this goal must be balanced against the costs of real estate, logistics, transportation and staffing. Industrialized order picking is a key variable in this equation. The industrialization of order picking is an essential major variable in this equation. There are two main models for fulfilling customer orders. The models may coexist within the same business operation, depending on the site:

Order picking in a central warehouse, with the setting up of frequent deliveries to distribution sites.
Localized order picking, on a dedicated site or attached to an existing point of sale.

Central warehouse

The central warehouse picks orders that will then be delivered to distribution sites, where they are temporarily stored before home delivery (urban micro-hub) or before being picked up by the customer (solo drive-up collection point or attached to an existing store). The central warehouse may also act as a collection point in the event it is organized as a drive-up collection hub with delivery to satellite drive-up collection points.

Urban micro-hub

Located in urban or semi-urban zones, the urban micro-hub is the link between the central warehouse and vehicles carrying out the delivery rounds.

The micro order picking center

Located in an urban or semi-urban zone, this dedicated site either processes orders to be picked up from drive-up collection points, or to be home delivered – and in rare circumstances, both.

Satellite drive-up collection point

Solo or attached to an existing store, orders delivered by the central warehouse or the main drive-up collection point are temporarily stored there before being picked up by customers.

The supermarket

In addition to the classic point-of-sale interaction, the store offers localized order picking to localized order picking with various collection methods for the end client: drive-up collection point, desk or automatic lockers. The supermarket therefore becomes a local logistics center.

TRI-TEMPERATURE MANAGEMENT

Food e-commerce inevitably means the sale of fresh and frozen products: strict compliance with storage conditions by temperature zone is essential. The implementation of picking and temporary storage processes for finalized orders must rely on equipment capable of operation in ambient (>8°C/46°F), cold (0°C to 8°C/32°F to 46°F) and freezing temperatures (down to -28°C/-18°F).

COMPACTNESS

The ability to optimize available volume is an essential issue, both for reconverting a site with a limited footprint, and for integrating a system into the reserve of an existing supermarket. To reach the goal of increasing turnover on an equal surface area, the solution must be able to use all the available height of the existing building, while being able to add and stack in dedicated zones depending on temperature.

RESPONSIVENESS

As in any e-commerce business, responsiveness is a key element in standing out. Being able to accept orders with reduced collection or delivery times requires an efficient and highly-available process. Our X-PTS^® with captive shuttles associated with our goods-to-person Pick Stations guarantees minimum picking time along with immediate response time. This performance is also essential for increasing the number of possible collections or deliveries per time slot.

CONTROL

The control system is essential for scheduling and synchronizing picking per temperature zone, depending on the orders as and when they are received and their lead time. In addition, real-time visibility of stocks with a high level of reliability is also essential for triggering supplies as accurately as possible.

TO MAXIMIZE AVAILABLE SPACE

Automating your processes will give you the opportunity to stock a large product catalog, and significantly increase operational productivity by improving the ergonomics of workstations.

TO INCREASE THROUGHPUT OF COMBINED ORDER STORAGE AND DELIVERY

Finished orders are optimally stored in the automated storage and retrieval system, allowing all parcels to be retrieved in a matter of minutes, regardless of their storage temperature or customer arrival time.

TO ANTICIPATE CHANGES IN ORDERS PROFILES

How will customers evolve their shopping behavior in terms of products and purchase frequency? A robust automated solution allows you to eloquently handle peaks of activity or shifts in order profiles, planned or unplanned.